Improve your organization’s CX Fitness

Introduction This term was first presented in Neal Stephenson’s 1992 sci-fi novel, Snow Crash. Immersive experiences via avatars indistinguishable from reality are the building blocks of the metaverse. Metaverse is a virtual environment where we can create our own universe and virtual characters and interact with each other. An attempt…

Introduction Conceived from robotic processes in manufacturing industries, RPA refers to automating repetitive tasks. Bots are the tools deployed to automate such processes. Then comes Intelligent Process Automation (IPA), many companies use both RPA and IPA synonymously. …

Introduction The notion of Data 360 is not new and been buzzed in the recent past. It is also referred to as customer 360 and it is conceptually simple. It refers to the single view of the customer through all the data stuck in silos along with these enterprise and…